EDAC Systems, Inc.
A document management solution consists of many moving parts that must meet your organization’s unique needs. Some organizations just need a consultant’s time to provide expertise to solve a complex issue. Other organizations need a complete turnkey approach, including scanning, indexing, hardware, software and training. What you need is a partner to meet your organization’s evolving document management needs.
With decades of experience in delivering document management solutions, EDAC is a leading provider of ECM centric services. Our structured delivery process ensures that your technology solution meets your document management needs, and solves your information management challenges. We provide a complete array of capabilities, including imaging, training, equipment maintenance, software and consulting. We recommend best of breed technologies that have been tested in both the market and our processes. As your organization changes, we can provide a customized service suite to solve your document management challenges.
Professional Services
Assembling a document management solution requires more than an understanding of the technology. Successful implementations must fit the organization’s culture in order to gain acceptance. Over time, organizations that deploy these solutions see dramatic and measurable process improvements. To achieve these results, your technology partner should understand how to best apply the technology to meet your immediate and future needs, based on their market experience. Just throwing technology at a problem does not automatically mean that the problem is solved. It takes an experienced team to design, deliver and support a document management solution.
With hundreds of implementations, EDAC has the experience to apply best practices to meet your process improvement objectives. Not only do we know HOW, but also more importantly, we help you discover WHY. Combining our discovery process with our extensive experience with both the software and hardware components enables us to recommend the right technology components to meet your needs. Once deployed, the solution will migrate over time to further improve your administrative processes. We will be with you each step of the way, providing you support as take advantage of these technologies. Most importantly, our solutions result in permanent cost reductions, saving you money both today and in the future.
Equipment maintenance
When you purchase a car, you must perform regular and routine maintenance. Oil must be changed, light bulbs swapped when broken, tires rotated and balanced, and the brake pads changed when worn out. Performing these activities on your car prolongs its life, and assures that your car works when you need it. These activities must also be performed on your document scanners.
EDAC provides a turnkey solution for managing your scanner, which includes preventative maintenance as well as break-fix support. Our team of technicians have deep with virtually all document imaging and scanner equipment on the market from manufacturers like Kodak, RICOH, Canon, Epson, and IBML.
Training Services
EDAC offers a variety of training services for end-users of our integrated solutions. Primarily, training is conducted at the client’s site under actual operating conditions. The company feels that this provides the end-users with configuration and utilization expertise within their environment, as opposed to formal classroom training of theory and generic application of the software and hardware product. These end-users get to do hands-on development and implementation of the solution the client has procured such that when training is completed, they are able to “hit the ground running.” Our training staff consists of engineers and technicians who actually utilize the products and have integrated them into a wide variety of environments.
EDAC offers training options for every software and hardware product that it sells, including:
Software Training
- EMC QuickScan
- IBM FileNet
- IBM Datacap FastDoc & Taskmaster
- Kodak Capture Pro
- Oracle Content Management
Hardware Training
- Scanner familiarity and preventative maintenance
- Scan station and workstation setup and configuration
- Server set-up, configuration and operation
Capabilities
- On-site Training
- Off-site Training / Lab Instruction
- Solution Workshop
